Is Tupperware replacement available after 20 years? Do old Tupperware pieces have BPA in them? Check out below as I navigate whether or not Tupperware will stand by their Lifetime Tupperware Warranty.
It occurred to me the other day − while trying to gauge whether an overused, label-less measuring spoon was a tablespoon or half a tablespoon − that all the Tupperware I collected in my teens has a Tupperware Lifetime Warranty on it.
I vaguely remember a Tupperware Consultant spouting this information out as I thumbed through their catalog years ago, stuffing my face with homemade dips at one of the many household Tupperware parties I've attended.
But I must have made one too many of my grandmother's Strawberry Shortcakes because the blue labeling has worn off… leaving me to guess at the sizes (perhaps that's why recipes like Martha Tiramisu Cookies never turned out for me? Nah, but it's nice to blame something besides my own lack of baking skills).
After a quick inventory of my cupboards, I found three other Tupperware items that were worse for wear:
- a container that had a spider web-like shattering on one side
- a small bowl whose plastic lip had broken off
- a measuring cup that was warped
Sounds like it's time to experiment: exactly how limited is the Tupperware Lifetime Warranty?
How Do I Replace Broken Tupperware? Start with the Tupperware Warranty (in plain English)
You'll likely remember like I did, that there's a Tupperware guarantee. It's actually a Limited Lifetime Warranty (you'll see why below).
During my online chat with a representative, I found out the following information:
Tupperware Replacement Policy
“Tupperware® brand products are warranted by Tupperware against chipping, cracking, breaking or peeling under normal non-commercial use for the lifetime of the product. If, due to unavailability, actual product replacement cannot be made, comparable product replacement will be made, or credit toward future purchases of Tupperware® brand products will be given. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Warranty replacement items or parts will be subject to shipping and handling charges and applicable taxes.”
Note: As of February, 2024, their lifetime warranty language has changed to this:
“LIMITED LIFETIME WARRANTY
Tupperware warrants that Tupperware® brand products that are subject to the Limited Lifetime Warranty will not chip, crack, break, peel or warp (as such terms are defined in the “Definitions” section below), when used under normal, non-commercial use, for the lifetime of the product. In the event of a product’s failure to meet the foregoing warranty, Tupperware, at its election, will either replace the affected product with a like or similar product or provide toward future purchases of Tupperware® brand products. This warranty does not cover damages arising from the exclusions set forth in the “All Warranties: Exclusions” section of this policy. Tupperware may require you to provide photographic or video evidence of the warranty may at its discretion require the product to be sent to Tupperware for evaluation of the validity of the warranty claim. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.”
Other things you should know about Tupperware's warranty:
- Specific Definitions: They offer specific definitions for each of those damages, and you should check those out.
- What's NOT Covered: Items that have been melted (for example, from your dishwasher), stained items (drats – spaghetti stains Tupperware pretty good!), discoloration, cuts/scratches, impact damage, prints/pouches/straps/taps.
- Item May Be Replaced with Something Else: If you're like me, then you've had your Tupperware pieces for a long time. Over the decades, they stop making certain pieces, or they modify them. So don't be surprised if you get something in new colors or something that is not an exact match to your old item.
- You Might Not Get a Value-in-Kind: Because they likely don't sell the same thing you own, they let you know that if the replacement item costs less in value than yours, there will be no refund of the difference. Also, if it costs more, you might have to pay the difference to get it.
Hint: Are you bummed your items don't qualify for replacement through warranty (i.e. the most cost-effective way)? Don't worry. You can still get replacements. Check out this listing of Replacement lids for Tupperware. You can also find Tupperware replacement parts.
Tupperware Replacement Lids – Where Can I Get My Tupperware Replaced?
You can look into getting your old Tupperware replaced through several different methods, including by calling them directly, finding a local consultant to help, or submitting a warranty request online.
Before doing any of these, you should have your part's model/mold number available.
- Call Tupperware's customer care service at 1-800-TUPPERWARE (1-800-887-7379).
- Find a local Tupperware consultant (Tupperware suggests this as the best way to initiate a warranty claim).
- Email their customer service. When you sign into your free account, you can find this form, and submit your request (here's the email: [email protected]).
- Talk to Chat Live (there's a button on the bottom right side of the homepage).
- Search and purchase replacement lids through Amazon.com. I've curated a bunch of Tupperware replacement lids on this page for you.
And if nothing else works? Some people have reported having luck with these silicone stretch lids (BPA-free).
Are Old Tupperware Containers BPA-Free?
If you're like me, and you've had Tupperware pieces for decades, then you might be wondering whether or not those old pieces are BPA-free.
What is BPA? It's Bisphenol A, which is found in many plastic products (though not so much, anymore). Consumers have gotten smart about looking and demanding BPA-free plastics, and for good reason. Studies show that BPA is “linked to obesity in children and adults as well as to cardiovascular disease, diabetes, reproductive disorders, breast cancer, and more.”
Here's the thing: Tupperware has officially said that all their containers are BPA-free as of March 2010.
What does that say to me? My opinion is that this means Tupperware pieces made before March 2010 may (and probably do – it was common practice to use BPA in plastics) have BPA in them.
That alone might make you want to replace your old Tupperware pieces, and if they're broken/peeled/etc. anyway, you could upgrade to a new, BPA-piece for just the cost of shipping and handling.
However, if your old Tupperware doesn't have anything wrong with it that's covered under the warranty, then you can't get it replaced for free due to it possibly having BPA.
But don't worry. You can still get replacements and replacement parts. Check out this listing of Replacement lids for Tupperware. You can also find Tupperware replacement parts.
Tupperware's Lifetime Warranty – Old Tupperware Exchange
Now I want to share with you my own experience to give you an idea of how the process works.
Based on what the Tupperware warranty covers, here's the rundown of items I wanted replaced:
- 1 Small, Microwavable Bowl with Tupperware Lid (chipped)
- 1 Large, Microwavable Container with Tupperware Lid (cracked)
- 1 Set of Measuring Cups (warped)
- 1 Set of Measuring Spoons (peeling)
Tried Two Different Replacement Methods (By Mail, and By Phone)
I didn't feel like tracking down a consultant (honestly, I would feel bad asking some random consultant to replace my items if I wasn't going to purchase other ones from her/him), so decided to attempt replacements by both mail and by phone for comparison purposes.
During our online chat, the representative told me that I could either call 1 (800) 887-7379 (the Tupperware replacement phone number) and they would place a special order to send me the replacement with a $5.75 shipping and handling fee (this is a flat fee for the entire order, not per product replaced. Awesome!).
Or, I could ship the item myself to their factory at the following address with me paying to ship them, but paying no shipping and handling fee for the new replacements:
Tupperware
248 Tupperware Rd.
Hemingway, SC 29554.
Hint: they now also have a Canadian address:
Tupperware Warranty
c/o Purolator
22 Worcester Rd.
Etobicoke, Ontario M9W 5X2
- By Mail: I chose to ship the least expensive items to the warehouse, which were the small measuring spoons. I used an old envelope to mail them on February 20, 2016, for $2.54 (including tracking) through USPS. Also, I included a letter with my name, phone number, email address, and mailing address.
- By Phone: This left the measuring spoons, small bowl, and large container to handle over the phone. On February 29, 2016, I made the call. I had to let the person know each of the model numbers (thankfully located on the bottom of each piece of Tupperware). One item was not available, so they said to call back in a few days to see if it was available then (it was). Since they did not have it, they waived the shipping and handling fee on this order.
Note: The third option, which I chose not to take, is to find a consultant to give the items to. If you'd like to do this, go to www.Tupperware.com, and on the upper right, click “Find a Rep”. From the comments we've received below of people's actual experience, it seems like whether or not you can get replacements through this way is up to the rep themselves, and the time they're willing to dedicate to it.
The Fresh-Leftovers Results
Just like the representative told me, the item I mailed took much longer to be replaced than the items I called in (42 looooooonnnng days. Good thing we had an alternate set of measuring spoons from my husband's bachelor pad days).
The items by phone arrived much more quickly, but not within the 9 days they had quoted me. Two boxes arrived on March 13, 2016, 13 days later. One of the containers came with the wrong-sized lid, so on March 14th I online chatted with them again. The rep sent the correct lid − no shipping charge to me − and that arrived 10 days later on March 24th.
Altogether, I ended up spending just $8.29 out of pocket for products that would have cost me $59.85 (of course I had paid for them at one point; but with my family's consulting discounts and 20 years' worth of inflation, I think I came out ahead).
Also, they never asked to see the items I was asking to have replaced…so I still have them as well. Score!
Time to conduct your own Tupperware Cupboard Audit? Here's a Few Tips
From going through the process, I've got a few tips for you:
- Batch to Save on Shipping and Handling Costs: The $5.75 shipping and handling fee is per order, not per product. So go through your cabinets and get everything that needs to be replaced done at once to get the most bang for your buck.
- Ship Smaller Items Yourself to Save Money: If you have small items, then go ahead and ship them yourself as you'll likely save from having to pay the $5.75 shipping and handling fee.
- Save Your Tracking Number: Get a tracking number from the USPS and save it in case the items are lost.
- Score Free Shipping Altogether: Going to a Tupperware party already? Then don't forget to bring those items that need to be replaced. In Canada? Then the rep said you will need to find a consultant anyway in order to have your items replaced under the warranty.
- Save Time: If you really need those items quickly, then call them in instead of using mail. The phone call turnaround time is supposed to be within 9 days. The mailing option took them a total of 42 days to get me the replacement.
- Know the Functionality You're Looking to Replace: They didn't have one of my items, but I was able to ask for something that had a lid and was microwavable − the two things I had identified as most important to me.
Looking for Tupperware Replacement Lids – India?
One more thing – are you from India, and you're looking to replace your Tupperware lids? I reached out to the company, and they said that it's about the same in all countries to get replacement Tupperware. You can contact your dealer to get the replacement under warranty, or you can go to this Tupperware India contact page for help.
Overall, I was very satisfied with my transaction. And now I've got a few updated pieces of Tupperware in my cupboards!
So, how about it? Are you going to do a Tupperware audit? Let me know in the comments below what items you're getting replaced, and how the process goes for you!
